Refund policy
Thank you for shopping with WORLDOOM. We want you to be satisfied with your purchase. Please review our Return & Refund Policy below.
1. Return Eligibility
Customers may request a return within 7 days of delivery if the item received is:
- Damaged or defective
- Incorrect item delivered
- Significantly different from the product description
To be eligible for a return, the item must:
- Be unused and in original condition
- Include original packaging, tags, and accessories
- Be accompanied by proof of purchase/order confirmation
2. Non-Returnable Items
The following items are not eligible for return unless damaged or defective:
- Sale or discounted items
- Gift cards
- Personalized/custom-made products
- Used items
3. Return Request Process
To request a return:
- Email us at worldoom.support@gmail.com within 7 days of delivery
- Include your order number, issue description, and photos (if applicable)
- Wait for return approval and instructions before sending the item back
Unauthorized returns may not be accepted.
4. Refunds
Once we receive and inspect the returned item:
- Approved refunds will be processed to the original payment method within 5–10 business days
- You will be notified once your refund has been initiated
Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
We replace items only if they are defective, damaged, or if the wrong item was sent.
Exchange requests are subject to product availability.
6. Return Shipping
- If the return is due to our error (wrong/damaged item), WORLDOOM may cover return shipping costs
- For all other approved returns, the customer may be responsible for return shipping charges
7. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
- Check your bank account again
- Contact your payment provider/bank
- If still unresolved, email us at worldoom.support@gmail.com
8. Contact Us
For any return or refund inquiries:
WORLDOOM Support
📧 Email: worldoom.support@gmail.com