Shipping policy

Thank you for shopping with WORLDOOM. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing

All orders are processed within 1–3 business days after payment is successfully received. Orders are not processed, shipped, or delivered on Sundays or public holidays unless otherwise stated.

If we experience a high volume of orders, processing times may be slightly delayed. Customers will be notified in case of significant delays.

2. Shipping Time

Estimated delivery times vary depending on your location and selected shipping method:

  • Domestic Orders: 5–7 business days

Delivery estimates are provided for convenience only and are not guaranteed.

3. Shipping Charges

Shipping fees are calculated at checkout based on your location, order size, and selected shipping method. Any applicable shipping charges will be displayed before payment is completed.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link (if available).

Please allow up to 24–48 hours for tracking information to update.

5. Delays and Carrier Issues

WORLDOOM is not responsible for delays caused by:

  • Courier or postal service disruptions
  • Customs clearance procedures
  • Weather conditions
  • Incorrect shipping information provided by customer
  • Other circumstances beyond our control

6. Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping details. If an order is returned due to an incorrect or incomplete address:

  • The customer may be responsible for additional shipping fees to reship the order
  • Refunds may exclude original shipping costs

7. Lost or Stolen Packages

WORLDOOM is not liable for packages marked as delivered by the carrier but reported lost or stolen afterward. Customers should contact the shipping carrier directly for such issues.

8. International Shipping & Customs

For international orders:

  • Customers are responsible for any customs duties, import taxes, or fees imposed by their country
  • WORLDOOM is not responsible for customs delays

9. Damaged Shipments

If your order arrives damaged:

We will review the issue and provide assistance accordingly.

10. Contact Us

For shipping-related questions, contact:

WORLDOOM Support
📧 Email: worldoom.support@gmail.com